💬 24/7 VIP Support

Premium Customer Support

Dedicated assistance from our VIP support team, available around the clock

< 30s

Average Response Time

99.9%

Customer Satisfaction

24/7

Available Always

🚀 Instant Support Channels

💬

Live Chat VIP

● Available Now

FASTEST

Instant response from our VIP support specialists. Skip the queue with priority access.

✨ Priority Queue 🌍 Multilingual 🔒 Secure Chat

👨‍💼

Personal Manager

VIP Members Only

Dedicated account manager for VIP members. Personalized assistance and exclusive support.

👑 VIP Exclusive 📞 Direct Line 💎 Personalized

✈️

Telegram Support

● Active 24/7

Instant messaging support via Telegram. Send files, screenshots, and get quick replies.

📱 Mobile Friendly 📎 File Sharing 🔔 Notifications

Open Telegram ✈️

📧

Email Support

< 1 Hour Response

Detailed support via email for complex issues. Perfect for account-related inquiries.

📋 Detailed Help 📎 Attachments 💾 Record Keeping

Send Email 📧

📞

VIP Hotline

Premium Members

Direct phone support for urgent matters. Available for Gold+ VIP members.

🎯 Urgent Issues 👑 Gold+ VIP 🌍 International

💬

WhatsApp Business

● Available Now

Professional support via WhatsApp Business. Voice messages and video calls available.

🎤 Voice Messages 📹 Video Calls 🔒 Encrypted

Open WhatsApp 💬

📝 Submit Support Ticket

Can't find what you're looking for? Send us a detailed message and we'll get back to you quickly.

Full Name *

Email Address *

Phone Number

Account Username

Issue Category *

Priority Level

Subject *

Detailed Message *

Attachments

Supported formats: JPG, PNG, PDF, DOC (Max 10MB per file)

Email me updates about this ticket

📅 Expected Response Times

Low Priority 24-48 hours

Medium Priority 12-24 hours

High Priority 2-6 hours

Critical < 1 hour

❓ Frequently Asked Questions

How do I verify my account?

Account verification requires uploading a government-issued ID and proof of address. The process typically takes 24-48 hours for VIP members.

Can I change my personal information?

Contact our VIP support team to update your personal information. Some changes may require additional verification.

How do I enable two-factor authentication?

Go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions using Google Authenticator or similar app.

What are the minimum deposit amounts?

Minimum deposits vary by method: €20 for cards, €50 for crypto, €100 for bank transfers. VIP members may have different limits.

Are cryptocurrency deposits instant?

Yes, Bitcoin, Ethereum, and USDT deposits are processed instantly after network confirmation (usually 1-3 confirmations).

How fast are VIP withdrawals?

VIP withdrawals are processed within 1 hour for crypto, 24 hours for e-wallets, and 1-3 business days for bank transfers.

Are the games fair and random?

All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.

How do I become a VIP member?

VIP status is automatically assigned based on your monthly turnover. Bronze VIP starts at €1,000/month, with higher tiers available.

🌐 Network Support

Need help with our other platforms? Access support across our gaming network

🇹🇭

M98 Thailand Support

ทีมซัพพอร์ตภาษาไทย พร้อมให้บริการ 24/7

ติดต่อซัพพอร์ต →

💎

M98 VIP Club Support

เฉพาะสมาชิก VIP ด้วยบริการพิเศษ

VIP Support →